SCHOOL PORTRAITS · FOR FAMILIES
A little help with your class gallery, choosing photographs and checking an order. Our team can assist in English, Cantonese or Mandarin.
FIND · CHOOSE · ORDER
Use the gallery details provided for your portrait day and enter the supplied password. Check that the details are for your child's class.
Browse the individual portraits and class photos in that class gallery. If you cannot find the photographs you expected, contact us with the school, class and portrait date if known.
Select the photographs you want and review the digital image or print options. Buying is optional; choose only what works for your family.
Check the selected photographs, product details and total before paying. Keep any order confirmation or reference so we can help with later questions.
Follow the information provided for your centre's portrait day. If you have not received access details or are unsure when to expect them, ask your centre or contact us. Include the school and class so we can check the relevant session.
Check the current digital image and print options and their prices in your gallery before ordering. Review the final total, including any applicable charges. If a price or product detail is unclear, ask us before paying.
EIZO Studio manages ordering support and print fulfilment. Complimentary campus delivery is available for eligible print orders at participating centres. Follow the instructions for your order, and contact us to check its delivery arrangements or digital access.
FAMILY QUESTIONS
Check the portrait-day information supplied for your child's class. If the link is missing, ask your centre or contact EIZO Studio with the school and class name. Please keep gallery links and passwords out of public posts.
Make sure you are opening the link for the correct class and using the password supplied with those details. Check for extra spaces when copying it. If you still cannot open the gallery, tell us the school, class and what happens when you try; do not send your password.
Check that you are in the correct class gallery and browse the individual portraits as well as class photos. If the photographs are still missing, contact us with the school, class and portrait date if known, so we can look into the session.
Families with access to the same password-protected class gallery can see its individual portraits and class photos. The gallery is shared by class; it does not filter the photographs to show each family only their own child.
No. Ordering is optional. You can view the gallery and decide whether to purchase digital images or prints.
Contact EIZO Studio directly by email or WhatsApp. Identify the school, class and photograph using an image reference or description, and explain your request. Please do not include your gallery password or payment card details.
Contact our team with the order reference, if you have one, and your question. We provide support in English, Cantonese and Mandarin. Check the information supplied with your order for its delivery or digital access instructions.
TALK TO EIZO STUDIO
Tell us your school or centre, class and the question you need help with. For an existing purchase, an order reference is useful. Please do not send passwords or payment card details.
eizostudio.co@gmail.com+1 778-751-6694English · Cantonese · Mandarin